About CRMcafe.com

After more than a decade of relative calm, the customer relationship management software industry is again delivering innovation—with software as a service (SaaS), cloud computing, CRM analytics, mobile CRM, social CRM and new innovative consumer technologies. In fact, the consumerization of enterprise IT in part stems from the sky-rocketing adoption of cloud CRM systems.

CRMcafe follows the CRM software market, examines the players and flushes out product differentiation, advantages and disadvantages for the major software categories, including:

• Traditional CRM software systems
• Cloud or software as a service (SaaS) CRM solutions
• Social CRM (SCRM) tools and solutions
• Mobile CRM
• CRM analytics

We also like to recognize other folks and websites that offer unbiased and helpful information to CRM buyers, software implementors and practitioners. Recommendations of great independent CRM content can be forwarded to info[at]crmcafe.com. Be advised that we generally don't reference CRM vendor websites and we seeking independent content.

Thanks for visiting and continued success in acquiring, serving, satisfying, maintaining and engaging you customers.